Shipping policy

We are currently experiencing longer shipping times than usual, due to a sudden increase in demand. Orders are currently arriving in 2-3 weeks - but we're working as hard as we can to shorten that time! 

All orders are processed within 3 to 10 business days (excluding weekends and holidays) and are typically shipped out every Monday. After receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer $5 USD ($7 CAD) flat rate shipping to North America. Larger orders may qualify for free shipping.

International Shipping

We offer international shipping to the following countries: [list of countries].
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LoudCup is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@theloudcup.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We are unable to accept returns if the LoudCup has been removed from its packaging.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@theloudcup.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@theloudcup.com